Privacy Policy

Last Updated: November 7, 2025

Grayline Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

  • Fill out contact forms on our website
  • Request product information or quotes
  • Subscribe to our newsletters or communications
  • Communicate with us via email or phone
  • Enter into service agreements with us

This information may include:

  • Name and job title
  • Company name
  • Email address
  • Phone number
  • Mailing address
  • Information about your facility and water treatment needs
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit
  • Device information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • To provide and maintain our services
  • To respond to your inquiries and requests
  • To process quotes and service agreements
  • To deliver products and provide technical support
  • To communicate about your account or services

Business Operations

  • To improve our website and services
  • To understand how users interact with our website
  • To develop new products and services
  • To analyze trends and user behavior

Communication

  • To send you technical notices and updates
  • To provide information about products and services
  • To send marketing communications (with your consent)
  • To respond to your comments and questions

Legal and Safety

  • To comply with legal obligations
  • To protect our rights and property
  • To prevent fraud and enhance security
  • To enforce our Terms and Conditions

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Website hosting and maintenance
  • Email delivery services
  • Analytics providers
  • Payment processors (if applicable)

These service providers are contractually obligated to use your information only for the purposes of providing services to us and to protect your information.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Requests from government authorities
  • Situations involving potential threats to safety
  • Protection of our rights and property

With Your Consent

We may share your information with your explicit consent for purposes not described in this policy.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure
  • Encryption of data in transit (SSL/TLS)
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. You may contact us to request access to or correction of your information.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions (such as records we are required to maintain for legal or business purposes).

Opt-Out

  • Marketing Communications: You may opt out of receiving marketing emails by using the unsubscribe link in our emails or contacting us directly.
  • Cookies: You can control cookies through your browser settings.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt out of the sale of personal information (we do not sell personal information)
  • Right to request deletion of personal information
  • Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided below.

Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

6. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

  • The nature of the information
  • Legal and regulatory requirements
  • Potential legal claims
  • Our business needs

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

10. Business Contact Information

As a business-to-business (B2B) service provider, most information we collect relates to business contacts and is used for business purposes. If you provide us with business contact information, we will use it in accordance with this Privacy Policy for business communications and service delivery.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top
  • Sending you an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Grayline Solutions Based in Midland, Texas Website: https://graylinesol.com Contact Form: Available on our website

Exercising Your Rights

To exercise any of your privacy rights (access, correction, deletion, etc.), please:

  1. Contact us using the information above
  2. Provide sufficient information to verify your identity
  3. Specify which rights you wish to exercise
  4. We will respond to your request within a reasonable timeframe (typically 30-45 days)

13. Consent

By using our website or services, you consent to this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our website or services.

14. Industry-Specific Information

Chemical Product Information

For information related to chemical products, Material Safety Data Sheets (MSDS/SDS), and related safety documentation, we handle such information in accordance with:

  • OSHA Hazard Communication Standard (29 CFR 1910.1200)
  • EPA regulations
  • Industry best practices for chemical safety information

Safety-related information is maintained for regulatory compliance periods and shared only as required for safe product handling and emergency response.

15. Compliance

We are committed to complying with applicable data protection and privacy laws, including but not limited to:

  • California Consumer Privacy Act (CCPA)
  • CAN-SPAM Act
  • Other applicable federal and state privacy laws

We regularly review and update our privacy practices to maintain compliance with evolving legal requirements.